VEGA HEALTH AGENCY HEALTH SERVICES LIMITED COMPANY

1. General Conditions

• These Cancellation and Refund Policy apply to services received through vegahealthagency.com.
• The services purchased from our website are subject to the provisions of the Law No. 6502 on Consumer Protection and the relevant Regulation on Distance Sales Contracts.
• By completing the purchase, the User is deemed to have accepted the following cancellation and refund conditions.

2. Service Cancellation

• Once the service fee has been paid, the customer can request cancellation within 24 hours if they wish.
• Cancellation requests must be made in writing via e-mail to info@vegahealthagency.com.
• For approved cancellation requests, the service fee will be refunded via the same payment method.

3. Return Conditions

• For services not yet used or not planned, the customer has the right of withdrawal within 14 days.
• For refunds to be made within the scope of the right of withdrawal, the amount paid shall be transferred to the customer’s account within 14 business days at the latest.
• If the service is partially or fully received, the amount remaining after deducting the service fee used will be refunded.
• Our company is not responsible for delays in refunds made through the payment provider (PayTR) due to the return processes of the banks.

4. Exceptions

No cancellation or refund will be made in the following cases:

• Health tourism services that are planned and implemented individually.
• Cancellations due to the customer’s own fault (e.g. false declaration of information, failure to attend the appointment, etc.).
• Services provided through third party organizations that cannot be controlled by us.

5. Communication

Company Title: VEGA HEALTH AGENCY HEALTH SERVICES LIMITED COMPANY
E-mail: info@vegahealthagency.com
Phone: +90 530 360 4064